FAQs
General Questions
You can enjoy unlimited usage! All our plugins and themes are GPL-licensed, which means you are free to use them on any number of websites, as often as you need.
Yes, we ensure that all our products are consistently updated. Once we receive notification of an update from the developer, we promptly make it available on our website for you to download the latest version.
Absolutely! all the products on our website are 100% genuine. We maintain active subscriptions with the developers of the products listed on our site. All files are downloaded directly from the developers and redistributed in compliance with the GPL license.
Yes, all our themes, plugins, add-ons, and WooCommerce extensions are 100% open-source and distributed under the GNU GPL license.
Yes, all our products are scanned with VirusTotal before being added to our repository. We also offer a refund policy—if you encounter any issue with our products, you can request an immediate refund.
We typically add new products daily and update existing ones regularly. However, updates may not be immediate, and we do not guarantee that every product will always have the latest version available.
Yes, you can request updates for outdated products. While we strive to update them as quickly as possible, we cannot guarantee the immediate availability of the latest version.
Our products are GPL-licensed, allowing us to redistribute them at a fraction of the original cost. We purchase directly from trusted sources, ensuring quality while making these tools accessible to everyone.
This error usually occurs because the theme download package includes additional files like documentation and licenses. To resolve this, unzip the downloaded package and upload only the themename.zip file (located within the package) to your WordPress site.
GPL, or General Public License, is a software license that grants users the freedom to use, study, modify, and distribute software as they see fit. This open-source license fosters community collaboration and continuous improvement of the software.
We don't offer web design services directly, but we can recommend some top developers who can assist with these services for a consultation fee. You can get in touch with us through our contact page.
Yes! Our products are genuine and sourced directly from developers. If any product from our site doesn’t work, you can claim a refund within 7 days, subject to our terms and conditions.
No, we do not provide trials for GPL products. However, we offer a 7-day money-back guarantee if a product doesn’t work for you.
Yes, under the GPL license, you can continue using the products even after your subscription ends. However, an active subscription is required to access updates.
You can enjoy a free Rose membership for 3 Months by purchasing a hosting service through our affiliate links. This membership allows 8 downloads per day.
Since all our products are GPL-licensed, we can redistribute them at a low cost. Your subscription enables us to purchase and distribute more products, making this a community-driven, cost-effective solution.
While our low pricing, we do not offer technical support for themes, plugins, or WooCommerce extensions. For advanced support, you will need to purchase the product directly from the original developer. However, basic support such as installation guidance and error resolution is available upon request.
Account and Payment FAQs
Payment Options:
- Powered by PhonePe Gateway: Accepts Visa, Mastercard, American Express, Rupay cards, Google Pay (GPay), Paytm, UPI, and Net Banking.
No, we do not allow downloads through extensions or download managers. Our system detects and restricts mass downloading. Suspicious activity will result in immediate account suspension.
Yes, the download limits depend on your membership plan:
- Silver Plan: 8 downloads per day
- Rose Plan: 15 downloads per day
- Gold Plan: 20 downloads per day
If you have an active membership plan, follow these steps:
- Visit the product page of your desired item.
- If you have purchased a single product(s), then you can visit the “My Account > Downloads” tab to download your products.
If you have purchased a membership plan, you can download the product by visiting the product listing page. The default “Buy Now” button will be replaced by the download button for the products you have already purchased. Check out the screenshot below.
For visual guidance, refer to the following screenshots:
Yes, we offer a 7-day money-back guarantee. If a product doesn’t work and we are unable to resolve the issue, we’ll process a full refund.
Refund Process:
- Submit a cancellation request for your membership.
- We will review and forward the request to the relevant bank for processing.
- Refunds are typically credited within 7–10 business days.
- If the refund isn’t received within this timeframe, contact us for further assistance.
Yes, you can cancel your subscription at any time by logging into the Members Area and visiting the Subscriptions link. If you face any issues, our team will assist you with the cancellation.
While you can download all GPL-licensed products with a membership, some products featuring original license keys are not included. These items must be purchased individually.
Support & Assistance FAQs
We are committed to providing excellent customer service. Our support team typically responds to inquiries within:
- 24 to 48 hours for minor issues.
- Up to 5 days for complex issues, depending on the nature of the request.
A ticket is a formal request for assistance. To create a support ticket:
- Visit our Contact Us page.
- Select the option "Fast Ticket Support" to submit your request.
Our team will review and respond to your ticket promptly.
Unfortunately, no. ToolSuggest is a third-party distributor offering a wide range of products. Direct support from original developers is not available through us. However, we strive to provide comprehensive technical support for all products purchased from our platform.
Yes, you can receive support in both Hindi and English via Live Chat. For other support channels (e.g., tickets), communication should be in English.
Legal, Safety, and Guarantee FAQs
Yes, 100%. All products on our website are authentic. We maintain active subscriptions with the original authors and download the products directly from their official sources. In rare cases where a product requires a license key for activation, we suggest creating a support ticket on our website. If the product cannot function without activation, our technical team can provide a "NULLED" version, ensuring usability without compromising quality.
All products are directly downloaded from developers, bypassing any third-party intermediaries. Even for nulled versions, our technical experts handle modifications in a controlled environment to eliminate risks. We guarantee that our products are free from malicious code, viruses, or intrusive advertisements.
A "Nulled" product is one where the activation process requiring a license key is bypassed. This is done by making minor modifications to the PHP/JS code. Nulled versions ensure compatibility with an unlimited number of websites. Despite this modification, we also provide unmodified original files to maintain their integrity and protect functionality.
VirusTotal uses multiple detection services, which can occasionally produce false positives. Since we deal with a wide range of software, some products may incorrectly appear as malicious. We assure you that all our products are thoroughly verified and safe to use. If you encounter any issues, please feel free to contact us, and we will assist you within our support timeframe.
No, ToolSuggest is not affiliated with or endorsed by any third-party developers, such as Elegant Themes, WooThemes, or iThemes. We operate as an independent distributor under the GPL license.
While we strive to maintain an extensive product catalog, we cannot guarantee that all requested products will be added due to licensing and feasibility concerns. To request a product:
- Submit a ticket through our Contact Us page.
- Our team will review your request and determine if it can be accommodated.
Most products on our platform support demo imports. However, some themes, such as JNews or Essential Theme, may have limitations in importing demo content. Additionally, cloud-based demo imports (e.g., Newspaper theme, Elementor Pro) may not function due to restrictions on cloud integration, please contact customer support for clarification before purchasing.
Installation, Update, and Usage FAQs
We are committed to providing the latest versions of all products. Our team updates the product catalog every 2-3 days to include the newest themes and plugins. However, due to the extensive range of products, delays may occasionally occur.
If you notice a product that hasn’t been updated, you can request an update by:
- Logging into your account.
- Submitting a request with the product name and version number.
Our team will prioritize your request and update the product promptly. Thank you for your understanding.
To manually update a product:
- Download the Latest Version
- For individual purchases, download from My Account > Download.
- For membership, download directly from the product page.
- Check for Installable Files
- If the file isn’t installable, extract the archive to locate the
product-name_to_install.zipfile.
- If the file isn’t installable, extract the archive to locate the
- Upload via WordPress Dashboard
- Navigate to Dashboard > Plugins/Themes > Add New > Upload.
- Select the file and click Upload.
- Replace Existing Version
- If prompted, select Replace current with uploaded to finalize the update.
This process updates your product without affecting saved settings unless custom code changes were made.
Ensure your hosting meets the following requirements for smooth installation and usage:
- Apache module:
mod_rewrite. - Database: MariaDB 10.1+ or MySQL 5.7+.
- PHP version: 7.2 or 7.4 (versions 7.0, 7.1, 7.3, 8.0, and 8.1 may cause compatibility issues).
- Web server: NGINX or Apache with 512MB RAM.
Recommended PHP settings:
upload_max_filesize = 512Mpost_max_size = 512Mmemory_limit = 512Mmax_input_vars = 5000max_execution_time = 600
We recommend Hostinger for their reliability, efficiency, and compatibility with WordPress websites.
Note: When buying hosting through a referral link, always use a newly created account.
You can not update automatically but You can update files using: * Manual Process: Follow the guide above.
This request is for automatic updates and support directly from the developer. The product itself will work perfectly without a license key. Simply ignore the request and update manually via our site.
You can hide activation reminders by installing the Disable Admin Notices Individually plugin. This free and widely used plugin is effective for this purpose. Refer to the plugin’s official documentation for more details.
No, products from ToolSuggest comply with the GNU General Public License (GPL), allowing you to use all premium features without a license key.
We also assist with installations, eliminating the need for license keys.
A common issue for new users is the "Broken theme and/or stylesheets missing" error. This typically happens when the downloaded file contains extra assets like documentation and licenses.
Solution:
- Extract the downloaded theme package.
- Locate the
themename.zipfile (the installable theme file). - Upload the correct file via WordPress Dashboard > Appearance > Themes > Add New > Upload Theme.
For guidance, refer to this screenshot. If issues persist, please contact support via the ticketing system.