AI ChatBot for Automated Live Chat Support 12.7.6

More Leads, Conversions, and Satisfied Customers! WPBot is the first & only native Plug n’ Play WordPress ChatBot that can improve user engagement, provide support, answer questions & increase conversions!

What Can this ChatBot do for you?

WPBot can converse fluidly with your users, and improve customer satisfaction and conversion rates. It can search your website, send/collect emails, user feedback & phone numbers. Create bot responses from the WP backend, build conversational forms, and integrate with messenger and DialogFlow Rich Messages & Card responses! Use Onsite Retargeting to show special offers, email subscriptions & messages on Exit Intent, and a lot more!

What is WPBot ChatBot?

WPBot is the next Generation ChatBot Plugin for WordPress with some very useful, ready-to-use tools. Conversational user experience is the future of technology. Enter WPBot – a new way of user interaction that allows your WordPress website to connect with your users on a personal level while creating a more natural interaction that mimics the physical world.

Plug and Play ChatBot

Usually, chatbots need extensive training and integration. WPBot is plug n’ play. If your website is in the English language – you can simply Install WPBot, set your email and you are ready to go. For other languages – you can change all the bot responses from the backend in 15 minutes. Of course, you have the option to take it all the way and really make the ChatBot intelligent with machine learning and AI using Dialogflow!

Artificial Intelligence & NLP

WPBot is Intelligent. Integrated with Google’s Natural Language Processing (NLP) and AI through DialogFlow V2. It is capable of Small Talk, can carry on a conversation flow, and fulfill any reasonable request. The feature is optional and initial training data is bundled with the plugin.

Once AI is enabled with an agent API key, WPBot is fully integrated with DialogFlow and it will automatically match against the intents you created inside Dialogflow including follow-up intents, Facebook rich messages, card options, etc.

How does ChatBot Work?

WPBot follows a streamlined algorithm and workflow to fulfill a user request. See the diagram below to understand how the ChatBot works:

WPBot Works Based on Two Types of User Intents for Commands.

Predefined intents can work without integration with DialogFlow API and AI. These are readily available as soon as you install the plugin and can be turned on or off individually. Predefined Intent examples are Simple Text Responses (created inside WordPress backend), Website Search, email subscriptions, Call Me Back, Feedback Collection, Frequently Asked Questions, Support eMail etc.

Language Support

MO/Pot file included but not really necessary unless you want to translate the backend as well. Otherwise, every Chat Bot response and system text displayed on the chat window can be edited from the WPBot back end easily and quickly. WPBot also supports RTL!

**Please note that multiple languages at the same time are NOT supported.

Image and YouTube video Support

The ChatBot supports images and YouTube videos. Simply paste any image (jpg or gif) or YouTube video’s full link inside the ChatBot’s Language Center or your Dialogflow intent responses and they will start displaying inside the ChatBot! Add from your WordPress media library or Giphy animated gif images easily and quickly from the ChatBot language center with the floating image options.

Bot Activity Scheduling

You can schedule the day and time during which the WPBot will operate. This opens up the possibility of running the Bot in conjunction with another Live chat support system. You can schedule WPBot to run only when you are not available for Live chat outside of your normal office hours. Ensure that your shoppers are never left hanging for an answer.

Use WPBot without Any Technical Knowledge – Plug n’ Play!

Sure, there are extra benefits to using Dialogflow and its advanced features. But you can have a powerful bot right out of the gate without using Dialogflow right away or ever at all! WPBot’s predefined intents can work out of the box and without integration with DialogFlow API and AI. These are readily available as soon as you install the plugin and can be turned on or off individually.

Advanced Site Search

This is the default user intent. WPBot will conduct an advanced website search and try to match user queries with your website contents and show results.

In-Chat Support and Contact

WPBot provides support directly from the Chat window. You can add commonly asked questions (FAQ) and answers in the backend that WPBot will display when the user goes to the support area. If the user does not find answers to his question in the FAQ, he can opt to send an email to the site admin by chatting!