Refund & Cancellation Policy

Thank you for shopping with ToolSuggest.

We strive to provide you with the best digital products and ensure your satisfaction. Please take a moment to familiarize yourself with our refund policy.

Delivery:

Once payment is made, the product will be delivered instantly. However, please note that certain products or bundles may take 1-2 hours to be delivered. If you have not received your purchase, please check your email inbox and spam folder. You can also reach out to us at [email protected] for assistance.

Returns and Refunds:

Due to the nature of digital media, once you have downloaded a theme, plugin, or received a download link, it cannot be returned. Therefore, we do not offer refunds for digital products. However, if the digital product is completely unusable, we will require some time to attempt to fix the issue.

Cancellation:

If you have genuine reasons for cancellation, please contact us within 24 hours of your purchase.

Support:

Our support team is available 24/7 to assist you. Whether you have questions or need help with the installation or configuration of your purchased digital products from our website, please do not hesitate to reach out to us.

Please note that while we are not the developers or creators of the provided products, we will do our best to support you. However, our technical support capabilities are limited. We cannot modify product functionality or fix developer bugs.

Refund Consideration:

In general, we do not issue refunds once the files have been downloaded. However, we may consider granting a refund in specific cases that meet our internal criteria, such as duplicate orders. Refunds will be granted at our reasonable discretion. if the refund is approved in any circumstances then we will processed the refund in 7 to 10 working days to the original payment methods.

Our Commitment to Your Satisfaction:

While issuing a refund is not an obligation, we are committed to ensuring your satisfaction. Our products are our humble works of art, and we stand behind them. We want you to be happy with your purchase, and we will make reasonable efforts to resolve any issues you may encounter. If for any reason the outcome is not what you expected, please reach out so we can help resolve the issue.

We’re incredibly responsive and take great care of our customers. Please feel free to get in touch with us at [email protected] with any questions or concerns, and we’ll be happy to help!

Thank you for choosing Tool Suggest.